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Technical Support Associate

Company :Fast Tech - Hardware & Software

Job Id :11544

Job Location :Kuwait

Date Posted : 31-07-2016

Job Description

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • May offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Job Title

Technical Support Associate

Educational Level

not specified

Skills & Qualifications

Job Details

Candidates must be residing in :
Kuwait
Job ID
11544
Job Title
Technical Support Associate
Career Level
Mid Career (2+ years of experience)
Section
Technical and Maintenance
Experience required
2 to 5 Years
Educational Level
not specified
Salary
Not Specified
The nature of the job
Full Time