- Execute Department vision and ongoing development to exceed guest expectations and revenue above budget from a high performance contact center learning model and culture.
- Job Responsibilities
- Create a high performance, revenue-generating team through consistently improving selection, development and retention of reservations sales specialists
- Ongoing improvement of training and learning process of the Reservation Sales Department.
- Effective Resolution of Guests Issues and proactive approach to Guest Service by consistently enriching the culture by incorporating theGreen Breez Mission
- Assist Manager in effective execution of all required processes:
- Data tracking, reporting and auditing
- Forecasting call volume
- Scheduling reservations sales agents
- Determining best sales strategy of resort products
- Effective P&L management
- Maintaining PMS and all other booking systems
- Collaborate with individual associates to develop/execute Personal Development Plans to utilize and expand each agents strength(s)
- Execute ongoing learning using diverse methods that captivate and educate a culture of engagement with agents
- Execute a quality assurance program to continually increase the guest experience.